Frequently Asked Questions

Who picks my produce?

Your produce is picked by our staff of personal shoppers. They are regularly trained in a hands-on produce course to ensure the highest quality selection.

Do you have a smartphone app for shopping on the go?

Not at this time, but our website is designed to work well on mobile-sized screens.

Can I order everything you sell in the store online?

At present, we do not have all the items in our store on the site. However, if you do not find something on the site that you know is in store you may add it to special requests at the end of checkout.

Do you sell alcohol online?

We do not currently offer alcohol in our online store.

Do you sell gift cards online?

Yes! Gift cards are available for a variety of amounts and can be mailed rather than picked up.

How do I order weighted items such as meat, product, and bulk?

Add weighted items to your cart and adjust the quantity to reflect your required amount in pounds or ounces. If you prefer a partial pound (such as 1.5 pounds), add the information as a note to the item in your shopping cart. Every effort will be made to meet the desired quantity. Due to variations in size and stock, the final weight may be slightly more or less. If you have hard constraints, please note that you would like “not more than” or no less than” a product.

Can I add notes or special requests to my order?

At checkout, you will be given the option to add a note for each product in your shopping cart. Use this space to make special requests such as “firm avocados” or “substitute this product if not available.” Our personnel shopper will contact you for clarification of your special request as needed.

How can I place an order?

You will make an account in our online store. Then, you can click through pages of products and add items to your virtual cart. At checkout, you will enter your payment information and then place the order. At that time, you will receive an estimated total. Then, you can select a pick-up time slot (the number of slots are limited, so the personal shopper isn’t overwhelmed with a bunch of orders all due at one time). Orders can be placed at least one hour before pickup. We have set times where slots are available (as of now, we offer personal shopping from 10am-7 p.m. on Monday through Friday).

Can I use my owner number online?

Yes, you can get all of the owner perks by putting in your owner number when you check out. Don’t know your number? Our team can look it up for you and use it for calculating your discounts when calculating your final total.

Who does the order fulfillment?

A personal shopper on our staff will receive your order via email and will handle all aspects of gathering products. The personal shopper will communicate with you about your order, including any out of stocks, substitutions, and discounts.

Do you offer delivery?

At this time, we only plan to offer in-store pickup. However, we are considering our delivery options for the future. Delivery may eventually be offered within the city of Ashland during our personal shopping hours. Satellite communities (such as Bayfield, Washburn, Iron River, Park Falls, and Ironwood) may see a weekly delivery. We do not have a timeline for when delivery might be available.

How much does pickup service cost?

As of now, pickup costs $5 per transaction.

Is there a minimum transaction requirement?

Yes. Your order total (excluding the online order fee of $5) must by at least $25.

Am I able to pay online?

Yes, you will be able to pay for your groceries using your credit or debit card. You can also skip paying online and pay at pickup.

Do you have online secure payment?

Yes! We handle all credit card information in compliance with secure credit card processing standards. All credit card information from storing to processing to transmitting will be handled by our credit card processing provider. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any store systems.

Can I pay with cash or check?

You can pay with cash or check by choosing the "pay at pickup" option.

Can I use my EBT card for online orders?

Right now, EBT cards can only be used in store due to USDA regulations and system limitations. If you use the "pay at pickup" option, you will be able to use your EBT card to pay for your online order when you pick it up.

Can I use my Owner Rewards points?

Yes! However, you will only be able to redeem your points if you pay at pickup. At this time, Owner Rewards redemption is not integrated into the website and will not be available for orders paid online. You will still earn points on online orders, though.

Can I get the Wellness Wednesday discount if I order on that day to pickup another day?

Wellness Wednesday discounts will only apply to items purchased online for in-store pickup on that date. Wellness Wednesday is the second Wednesday of each month and owners save 10% on select wellness products.

What if I need to return an item?

Our standard refund policy requires that all returns must occur within 30 days of purchase. You must present your original receipt and the product you wish to return. Opened or used products may only be returned with department manager approval. Expired products purchased before the expiration date but returned after the expiration date may not be returned. Refunds will be made to the credit/debit card used to process the original transaction or in the form of a gift card. No cash refunds will be given.

Why are the prices online different than the prices in store?

We update our online store pricing regularly, but you may notice periodic discrepancies. In the event of a discrepancy, the in-store price will supersede the online price and be applied to the final order total. The total you receive after submitting your online order is an estimate. All product pricing and promotions are applied on the date the order is fulfilled for pickup. Once processed, a final order total will be provided and a copy of the receipt from the register will be included with the order for pickup.

What happens if I have to cancel my order?

Sometimes, life throws us a monkey wrench and we have to change plans. If you cannot pickup your order at the scheduled time, you can speak with your personal shopper to change your pickup time. If you must cancel your order completely, you will be charged a restocking fee.

What is the restocking fee?

In the event an order is canceled after the order has been prepared for pickup, then a $5 restocking fee will be charged. This fee will be charged to the customer’s credit or debit card that accompanied the order.

Can you ship my order to me?

We currently offer local in-store pickup only. Unfortunately, we are unable to otherwise ship products.

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